Service & warranty Claims
Submit a service request, warranty claim, or get a new quote for your exterior needs.
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Frequently Asked Questions
Common questions about service tickets and warranty claims
What is covered under warranty?
Our warranty covers defects in workmanship and materials for the specified warranty period. This includes issues arising from improper installation, material failures, and structural problems directly related to our work. Weather damage and normal wear and tear are typically not covered unless specifically stated in your warranty agreement.
How long do I have to file a warranty claim?
Warranty periods vary by service type. Roofing work typically carries a 5-10 year warranty, while gutters and siding may have different terms. Check your original contract or contact us with your project details to confirm your specific warranty coverage and timeline.
What constitutes an emergency service call?
Emergency services are for situations that pose immediate safety risks or could cause significant property damage if not addressed promptly. This includes active leaks, structural damage, fallen trees on roofs, or severe storm damage. Emergency calls may incur additional fees and are prioritized over standard service requests.
Do I need to be present for the service visit?
For most exterior work, you don't need to be present as long as we have access to the work area. However, we recommend being available for the initial assessment and final walkthrough. For interior access or specific concerns, we'll coordinate with you to ensure someone is present when needed.
How quickly will someone respond to my service request?
We aim to respond to all service requests within 24 hours during business days. Emergency calls are prioritized and typically receive same-day or next-day response. Non-emergency warranty claims and service requests are usually scheduled within 3-5 business days, depending on weather conditions and current workload.
What should I do to prepare for a service visit?
Ensure clear access to the work area by moving vehicles, outdoor furniture, and decorations. Take photos of any issues you're experiencing and gather any relevant documentation from the original work. If you have pets, please secure them during the visit for everyone's safety.
Will I be charged for warranty work?
Legitimate warranty claims covered under your agreement are performed at no charge. However, if the issue is determined to be outside warranty coverage (such as damage from storms, normal wear, or modifications made by others), standard service rates will apply. We'll always inform you of any charges before proceeding with non-warranty work.
Can I get a quote for additional work during a service visit?
Absolutely! Our technicians can assess additional work needs during service visits and provide estimates for new projects. This is often the most convenient time to address multiple concerns and potentially bundle services for better value.